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Telephone Contact

Your telephone call is important to us, and we understand that you want to speak to us as quickly as possible.  If you are telephoning about a repeat prescription or information about test results, please call AFTER 11.00 am. 

 

Repeat Prescriptions

If you wish to order a repeat prescription you can use our dedicated Repeat Prescription line on 01305 217037 and leave a message.  Remember you must allow at least two working days before you need it (we need time to print the script, order the goods, dispense the order and check it).   

Care Data

How sharing information in your medical records can help the NHS to provide better care

A modern information system has been developed, which will make increased use of information from medical records with the intention of improving health services . The system is being delivered by the Health and Social Care Information Centre (HSCIC) and NHS England on behalf of the NHS.

It is important that the NHS can use this information to get a complete picture of what is happening across health and social care and to plan services according to what works best. The new system will provide joined-up information about the care received from all of the different parts of the health service, including hospitals and GP practices.

Your date of birth, full postcode, NHS Number and gender (not your name) will be used to link your records in a secure system, managed by the HSCIC. Once this information has been linked a new record will be created. This new record will not contain information that identifies you. The type of information shared, and how it is shared, is controlled by law and strict confidentiality rules.

The new system will also provide information that will enable the public to hold the NHS to account and ensure any unacceptable standards of care are identified as quickly as possible. Information will help to:

  • find more effective ways of preventing, treating and managing illnesses
  • guide local decisions about changes that are needed to respond to the needs of local patients
  • support public health by anticipating risks of particular diseases and conditions, and help us to take action to prevent problems
  • improve the public’s understanding of the outcomes of care, giving them confidence in health and care services
  • guide decisions about how to manage NHS resources so that they can best support the treatment and management of illness for the benefit of patients

It is important that you read the leaflet How information about you helps us to provide better care (PDF, 344kb)  so that you understand how information in medical records can be used to improve the way that healthcare is delivered.

If you are happy for your information to be used then you do not need to do anything.  If you do not want information that identifies you from being shared outside your GP practice, write to Jane Goodson (Practice Manager).  Jane will make a note of this in your medical record . This will prevent your information being used other than where necessary by law, such as in case of a public health emergency. You will also be able to restrict the use of information held by other places you receive care from.  However, this will not affect the care you receive.  You can also download this form, fill it in, and send/bring along to the Surgery  Care_Data_Download_Opt_Out.doc You can change your mind at any time and as many times as you wish. Just write to Jane and ask her to record your wishes. For example, if you state you are happy for your information to be used then you later decide that you object, inform Jane and the HSCIC will then ensure that any information they have from your GP practice and that could identify you is removed.



 
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