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Telephone Contact

Your telephone call is important to us, and we understand that you want to speak to us as quickly as possible.  If you are telephoning about a repeat prescription or information about test results, please call AFTER 11.00 am. 


Repeat Prescriptions

If you wish to order a repeat prescription you can use our dedicated Repeat Prescription line on 01305 217037 and leave a message.  Remember you must allow at least two working days before you need it (we need time to print the script, order the goods, dispense the order and check it).   

Adult Safeguarding

Adults At Risk

Adult safeguarding is about protecting vulnerable individuals from abuse across a number of settings, including financial, emotional, physical abuse and neglect. Abuse can happen anywhere - it may be deliberate or unintentional.

The Local Authority leads on Safeguarding across Dorset, Bournemouth and Poole and works in very close partnership with us, to investigate any safeguarding concerns. So, if you think someone is or may be at risk you can alert our Adult Safeguarding teams.

Who to contact if you are concerned for the safety of someone you are looking after:

Social Care:


Dorset County Council 

01305 221016

Care Direct – Bournemouth Borough Council 

01202 454979

Help Desk – Poole Borough Council 

01202 633902

Out of Hours 

01202 657279



In an emergency:


If a vulnerable adult is potentially seriously injured


If someone is threatening to harm the vulnerable adult 


The Adult Safeguarding Nurse Specialist for the NHS Dorset CCG is Verena Cooper who is contactable on 01305 213515 to offer support to all members of the CCG and Primary Care.

Each Hospital across Dorset has an Adult Safeguarding Lead whom you could contact for support and guidance if you are concerned for someone’s safety. Whilst they are a patient in hospital, ask how to contact their Adult Safeguarding Lead.

 This information was taken from NHS Dorset CCG website on 26 July 2016.

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