Patient Participation Group

Noticeboard

Telephone Contact

Your telephone call is important to us, and we understand that you want to speak to us as quickly as possible. If you are telephoning about a repeat prescription or information about test results, please call AFTER 11.00 am.

Repeat Prescriptions

If you wish to order a repeat prescription you can use our dedicated Repeat Prescription line on 01305 217037 and leave a message. Remember you must allow at least two working days before you need it (we need time to print the script, order the goods, dispense the order and check it).

Patient Participation Group

Patient Participation Group Minutes

NHS CHOICES

Patient Comments and Feedback

OUR PATIENT PARTICIPATION GROUP (PPG)

SO, WHAT’S A PPG?

PPG stands for Patient Participation Group. Each GP practice in England should have a PPG. At our surgery, we have a group that meets 4 - 6 times a year at the surgery and discusses some topics virtually.

What does our PPG do? The job of our PPG is to represent the views and interests of our patients and the local community. All PPGs are different but the things we do include:

• Helping to produce GP practice information leaflets

• Carrying out patient surveys to find out what patients think about certain services

• Feeding back ideas and concerns to help shape services and improve patient experiences

• Help to organise health promotion events

Why is this important?

PPGs enable patients to get involved with our GP practice and help to improve and shape local services. The group is made up of patients registered at the practice, and members of staff usually attend meetings. This means we can work together to make sure patients are put first and can influence any decisions that are made about healthcare and services.

How to get involved

Anyone can join the PPG here at Poundbury Doctors Surgery - you can email the group’s Chair at ppg.poundbury@nhs.net or ask at reception to find out more!

These are the minutes of the PPG for Poundbury Doctors Surgery.

Notes from PPG meeting October 2018

PPG Minutes 4 June 2018

PPG Minutes 20 November 2017

PPG Minutes 25 September 2017

PPG Minutes 14 June 2017

PPG Minutes 1 February 2017

PPG Minutes 9 November 2016

PPG Minutes 31 August 2016

Comments and suggestions are always a great way of helping us continue to enhance the way we look after you. We are always pleased to hear what our patients have to say about the service we give, whether it is to do with the GP, Receptionist etc. You are invited to leave feedback for our surgery with NHS CHOICES by clicking onto this link:

http://www.nhs.uk/Service-Search/GP/dt12fd/Results/4/-2.45883679389954/50.7132301330566/4/0?distance=25

Thank you for taking the time to make this positive comment to our staff, all of whom work extremely hard.We always welcome constructive comments and suggestions from our patients. Here is a sample of some of the recent comments patients have made and what we have done:

"Please could the chairs with arm rests be put under the notices saying "Priority seating for those less able".

The chairs in the waiting rooms tend to be moved around by cleaners/ patients etc. However, we will endeavour to ensure that the chairs with arm rests are kept by the priority seating notices, as we are aware that our patients find these seats really useful.

* * *

"Confidence in the doctors. Well organised throughout the practice. Friendly and approachable staff."

"Very well organised practice. Good quality staff in all areas. Modern surgery - waiting room light and pleasant is important. Friendly staff who are also efficient. Fairly easy to get appointments when you want them. A model GP Practice in my view. Thank you.

Thank you for taking the time to make this positive comment to our staff, all of whom work extremely hard.

* * *

March 2019.