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Noticeboard

Telephone Contact

Your telephone call is important to us, and we understand that you want to speak to us as quickly as possible.  If you are telephoning about a repeat prescription or information about test results, please call AFTER 11.00 am. 

 

Repeat Prescriptions

If you wish to order a repeat prescription you can use our dedicated Repeat Prescription line on 01305 217037 and leave a message.  Remember you must allow at least two working days before you need it (we need time to print the script, order the goods, dispense the order and check it).   

Repeat Prescriptionsmulticolour_pills

If your long-term medication has been approved on a repeat prescription basis you can place orders in a number of ways:

  • In person - use the right hand side of your previous prescription and mark the items you require, or complete one of the slips in the waiting room.  There is a letter-box at the entrance for these slips.
  • By post - send it to us and address your letter to ‘Repeat Prescriptions’ at the practice address.
  • By phone - for straightforward repeats please use our prescription line number 01305 217037. Please speak clearly.
  • By fax -on 01305 250837 
  • Online - follow the link at the top of this page to complete a simple registration.
  • Via your Pharmacist - if you go to the same pharmacist all the time, he or she will be able to order your medication for you. All the local pharmacists will collect the completed prescriptions from the surgery and some offer a delivery service too.

Emergencies

In exceptional circumstances if you find you have run short of your medicine, please speak to the reception staff and we will try to fast-track your request.

Dispensary 

We are a dispensing practice for our patients who live more than one mile away from a pharmacy. Patients who live in Dorchester will need to use one of the many local pharmacies. Our dispensary is open during our normal opening hours, but in the case of urgent treatment when the dispensary is closed, prescriptions can be dispensed by local pharmacies in the area. The out-of-hours service will provide medication for immediate use when necessary.

We will take returns of unused drugs as we have safe waste management.

Medication Reviews

Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.

48_hoursPlease allow two full working days for prescriptions to be processed and remember to take weekends and bank holidays into account. Requests for drugs that are not recognised as repeat treatment (i.e. they are not on your repeat list) may take longer to process as they require additional checking.  Thank you for your understanding in this matter.

 
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