Telephone Contact

Your telephone call is important to us, and we understand that you want to speak to us as quickly as possible.  If you are telephoning about a repeat prescription or information about test results, please call AFTER 11.00 am. 


Repeat Prescriptions

If you wish to order a repeat prescription you can use our dedicated Repeat Prescription line on 01305 217037 and leave a message.  Remember you must allow at least two working days before you need it (we need time to print the script, order the goods, dispense the order and check it).   


Our Social Prescriber is Helen, one of our Practice Nurses.


Social prescribing empowers people to take more control of their health and wellbeing by connecting them to local community groups and statutory services for practical and emotional support. Social prescribing can help to strengthen personal resilience and reduces health inequalities by addressing the wider determinants of health, such as loneliness and isolation, physical inactivity or living well with a health condition by increasing people’s connections with their local communities. It particularly works for people with long-term conditions (including support for mental health), for people who have complex social needs which affect their wellbeing.


Actively signpost patients (and, where appropriate, their families and carers) by sharing information about local community support groups/services.


Develop trusting relationships by giving people time to focus on ‘what matters to me’. Take a holistic approach, based on the person’s priorities and the wider determinants of their health.


Where helpful, co-produce personalised support plans to set goals that improve health and wellbeing by introducing or reconnecting people to community groups and statutory services.


If you feel you would benefit from this service, please contact the surgery to arrange an appointment with Helen.


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