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Telephone Contact

Your telephone call is important to us, and we understand that you want to speak to us as quickly as possible.  If you are telephoning about a repeat prescription or information about test results, please call AFTER 11.00 am. 


Repeat Prescriptions

If you wish to order a repeat prescription you can use our dedicated Repeat Prescription line on 01305 217037 and leave a message.  Remember you must allow at least two working days before you need it (we need time to print the script, order the goods, dispense the order and check it).   

Sharing Patient Medical Information, GDPR and the National Data Opt-Out Programme

The General Data Protection Regulations (GDPR) came into effect from 25th May 2018. 

The national data opt-out programme allows patients in England to opt out of their confidential patient information being used for research and planning and was introduced in May 2018. 

Data Opt Outs

There are two types of data opt-outs. Type 1 opt-outs are registered at a GP practice and they prevent any confidential information being released outside of the practice. These opt outs are coded in the patient record and will continue to be upheld at least until March 2020. Before a decision is taken to remove these opt-outs there will be a consultation with the National Data Guardian. GP practices can continue to record and apply a patient’s type 1 opt-out choice.

Type 2 opt-outs are registered on a patient’s record and prevent any information that is released to NHS Digital being shared outside of NHS Digital for purposes other than direct patient care.Previously type 2 opt-outs were managed by the GP practice making a coded entry in the patient record at the GP practice and collected by NHS Digital. Type 2 opt-outs have been converted to the national data opt-out and practices should no longer code type 2 data opt-outs. Patients wanting to opt out of their data being shared for planning and research purposes should be directed to

We share your medical records with other services treating you.  For full details, please see "Sharing Your Medical Information - Patient Information Leaflet" below.  

Dorset SystmOne Fair Processing Note

Practice Privacy Statement

Sharing Your Medical Information - Patient Information Leaflet

Privacy Notice Relating to Primary Care Networks (PCN)



Health Intelligence text to be included in GP Practice Privacy Notice on website:

The Practice shares your diabetes related data with the Diabetic Eye Screening Programme operated by Health Intelligence (commissioned by NHS England). This supports your invitation for eye screening (where you are eligible and referred by the Practice) and ongoing care by the screening programme. This data may be shared with any Hospital Eye Services you are under the care of to support further treatment and with other healthcare professionals involved in your care, for example your Diabetologist.

For further information, take a look at Health Intelligence’s Privacy Notice on the diabetic eye screening website:

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