Telephone Contact

Your telephone call is important to us, and we understand that you want to speak to us as quickly as possible.  If you are telephoning about a repeat prescription or information about test results, please call AFTER 11.00 am. 


Repeat Prescriptions

If you wish to order a repeat prescription you can use our dedicated Repeat Prescription line on 01305 217037 and leave a message.  Remember you must allow at least two working days before you need it (we need time to print the script, order the goods, dispense the order and check it).   

Arriving Late for Your Appointment/Delay by the Doctor or Nurse

We appreciate things out of your control may make you late for an appointment. If you think you are going to arrive late, please telephone ahead to the surgery.  If you arrive late for a routine appointment it may not be possible to see you and you may be asked to reschedule your appointment - depending on the number of patients waiting to see the doctor or nurse for his/her remaining surgery.

The doctors and nurses try to keep to time, but this is not always possible due to the complexity of some conditions which patients present with. We would request your patience in such circumstances.

Thank you for your understanding in this matter.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website